Cannabis Guest Experience Specialist

Planet 13 Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 26,000; Full time

Job summary

Planet 13 Las Vegas is seeking a Guest Relations Specialist to greet on-site visitors, determine the nature of their business, and coordinate with the appropriate team members. The role focuses on delivering exceptional customer service, addressing inquiries, educating customers about products, and ensuring a welcoming, compliant experience for all guests.

The position emphasizes maintaining accurate visitor data, upholding confidentiality, and supporting policy implementation across daily

Qualifications

• Must complete OSHA 10 Industry Training within 6 months of hire (company paid).
• Education and/or Experience: High school diploma or GED; 1–3 months related experience and/or training; or equivalent combination.

Responsibilities

• Greet all customers in a friendly welcoming manner.
• Provide accurate wait times and monitor waiting lists.
• Monitors visitor access and issues passes when required.
• Accurate and timely data entry of patient and/or customer profiles.
• Working knowledge of cannabis and retail products.
• Surveying guests on how they found us.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Creates an exceptional customer service experience with guests.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Education

High school diploma or GED

Job description

Planet 13 Las Vegas is seeking a Guest Relations Specialist to greet on-site visitors, determine the nature of their business, and coordinate with the appropriate team members. The role focuses on delivering exceptional customer service, addressing inquiries, educating customers about products, and ensuring a welcoming, compliant experience for all guests.

The position emphasizes maintaining accurate visitor data, upholding confidentiality, and supporting policy implementation across daily