Guest Experience Specialist & NPS Liaison

Hertz-1; Woodson Terrace (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Up to 40% off Hertz rentals

Job summary

Hertz in Saint Louis, MO is seeking a Customer Service Associate to deliver exceptional customer service, resolve issues at the counter, and drive guest satisfaction. The role emphasizes NPS liaison duties, coaching employees, and ensuring policy adherence to maintain a high standard of hospitality and professionalism.

The position offers an opportunity to contribute to retention and customer excellence at the Saint Louis location, with a focus on empowerment and team collaboration.

Qualifications

• 3+ years of demonstrated experience in customer service, with experience in operations and sales.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Excellent relationship building and leadership skills.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Provide first contact resolution and customer interaction experience at the counter.
• Serve as primary NPS liaison for management and analyze feedback to improve guest satisfaction.
• Ensure that all corporate policies and procedures are administered and followed by all staff.

Skills

Customer service

Communication skills

Leadership skills

Problem-solving

Job description

Hertz in Saint Louis, MO is seeking a Customer Service Associate to deliver exceptional customer service, resolve issues at the counter, and drive guest satisfaction. The role emphasizes NPS liaison duties, coaching employees, and ensuring policy adherence to maintain a high standard of hospitality and professionalism.

The position offers an opportunity to contribute to retention and customer excellence at the Saint Louis location, with a focus on empowerment and team collaboration.