Customer Experience Specialist – NPS & Service Leader

Hertz; Goleta (CA); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Rental discount

Medical insurance

Life insurance

401(k) matching

Paid time off

Job summary

Hertz is seeking a Customer Service Associate to deliver outstanding customer interactions and drive satisfaction at the point of contact. You will resolve inquiries with hospitality and accuracy while partnering with leadership on metrics and improvement plans.

The role emphasizes customer focus, collaboration with teams, and adherence to company policies to ensure service excellence and positive guest experiences across locations.

Qualifications

• 3+ years of customer service experience.
• Experience supporting operations and sales functions.
• Strong verbal and written communication skills.
• Proven ability to build relationships and influence others.
• Excellent problem-solving and decision-making abilities.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Deliver exceptional customer service that drives satisfaction and loyalty.
• Resolve customer concerns promptly and professionally.
• Serve as liaison for NPS initiatives and communicate results to management.
• Analyze feedback and NPS results to identify trends and improvements.
• Coach and support team members in meeting customer needs.
• Provide guidance and training to improve service delivery.
• Ensure compliance with policies and standards.
• Foster a positive, customer-focused culture at the location.

Skills

Customer service

Operations support

Sales support

Verbal communication

Written communication

Problem solving

Job description

Hertz is seeking a Customer Service Associate to deliver outstanding customer interactions and drive satisfaction at the point of contact. You will resolve inquiries with hospitality and accuracy while partnering with leadership on metrics and improvement plans.

The role emphasizes customer focus, collaboration with teams, and adherence to company policies to ensure service excellence and positive guest experiences across locations.