Guest Experience Specialist - Golf & Club Services

topgolf; Akron (OH); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Free play

Half-price food

Health insurance

Dental insurance

Vision insurance

401(k) match

Wellbeing platform

Job summary

Topgolf Akron is seeking staff to welcome guests, assist with check-in and reservations, and provide venue information. You will help with clubs and equipment, keep the venue clean, and assist guests with retail purchases.

The role requires strong customer service, teamwork, and basic computer skills to manage reservations. You will engage guests with game demonstrations while upholding safety guidelines.

Qualifications

• Excellent customer service and communication abilities.
• Able to work well in a team environment.
• Basic computer skills for reservations and check-in.
• Physical ability to lift and move golf bags and equipment.

Responsibilities

• Welcome and assist players with check-in and reservations.
• Provide information about the venue, gameplay, and promotions.
• Assist with golf clubs and equipment.
• Maintain venue cleanliness and organization.
• Offer retail items to guests and keep the retail area stocked.
• Respond promptly to guest inquiries and requests.
• Demonstrate games and enforce safety guidelines.

Skills

Customer service

Teamwork

Reservations system

Basic computer skills

Physical fitness

Tools

POS system

Reservations software

Job description

Topgolf Akron is seeking staff to welcome guests, assist with check-in and reservations, and provide venue information. You will help with clubs and equipment, keep the venue clean, and assist guests with retail purchases.

The role requires strong customer service, teamwork, and basic computer skills to manage reservations. You will engage guests with game demonstrations while upholding safety guidelines.