Evening Game Floor Host: Guest Service & Safety

Chesapeake Amusements, INC.; Chesapeake Beach (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Rod 'N' Reel Resort seeks a Game Room Floor Clerk to maintain order and cleanliness in the game room and deliver excellent guest service. You will assist guests, handle seating and directions to gaming areas, and support brand standards while staying attentive to guest needs.

This role may require weekend and holiday shifts. The schedule includes evenings and overnight hours, with duties focused on safety, cleanliness, and exceptional service in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• At least 1 year of fast-paced, high-volume cash handling and customer service experience.
• Ability to perform basic math with US currency.
• Ability to interact professionally with customers and team members.

Responsibilities

• Represent, support, and protect the Rod 'N' Reel Resort brand.
• Greet guests warmly and assist in seating or directing to open gaming areas.
• Provide friendly customer service and answer questions about resort amenities.
• Observe guests to anticipate needs and fulfill requests.
• Clean and service game machines as needed.
• Monitor and restock beverage stations.
• Handle guest cashing gaming tickets and make change requests, following cash handling procedures.
• Maintain floor cleanliness and remove discarded tickets, cups, and trash.
• Observe safety hazards and assist in mitigating issues.
• Notify supervisor or manager of guest complaints or accidents.
• Monitor guest traffic and behaviors, adhering to safety rules.
• Assist team members with any duties as requested.

Skills

Cash handling

Customer service

Basic math

Professional demeanor

Education

High school diploma or equivalent

Job description

Rod 'N' Reel Resort seeks a Game Room Floor Clerk to maintain order and cleanliness in the game room and deliver excellent guest service. You will assist guests, handle seating and directions to gaming areas, and support brand standards while staying attentive to guest needs.

This role may require weekend and holiday shifts. The schedule includes evenings and overnight hours, with duties focused on safety, cleanliness, and exceptional service in a fast-paced environment.