Guest Experience Specialist — Front of House & Café

St.-Matthew; Naples (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

St. Matthew’s House in Naples, FL is seeking a Front-of-House Team Member to provide exceptional guest service and support daily restaurant operations. This role greets guests, takes orders, prepares beverages, handles payments, and ensures timely delivery of orders while maintaining a welcoming atmosphere.

The ideal candidate is energetic, dependable, and comfortable in a fast-paced setting. The organization emphasizes hospitality, teamwork, cleanliness, and operational excellence, with a

Qualifications

• High school diploma or equivalent preferred.
• Previous restaurant, retail, hospitality, coffee, or customer-service experience preferred.
• Works with confidential information – account numbers.

Responsibilities

• Create a welcoming and hospitable environment for all guests.
• Provide friendly, knowledgeable, and attentive customer service.
• Answer guest questions regarding menu items and daily specials.
• Resolve guest concerns professionally and elevate issues to management when necessary.
• Accurately take customer orders using the POS system.
• Process cash, credit card, and electronic payments.
• Monitor and manage incoming orders from self-service kiosks, online ordering platforms, and the POS system to ensure timely preparation and delivery.
• Balance cash drawers and follow all cash handling procedures.
• Maintain accuracy when entering orders and processing transactions.
• Assist with opening and closing register procedures.
• Prepare coffee, espresso beverages, tea, and other specialty drinks according to established recipes and standards.
• Maintain beverage stations, supplies, and equipment.
• Ensure cleanliness and organization of coffee and beverage areas.
• Deliver food and beverages to guests in a timely manner.
• Verify order accuracy before serving.
• Communicate effectively with kitchen and front-of-house staff.
• Clear and reset tables efficiently.
• Clean dining areas, beverage stations, counters, and service areas.
• Restock condiments, supplies, utensils, and beverages.
• Maintain a clean, organized, and safe dining environment.
• Assist with opening, closing, and side work duties.
• Assist coworkers during busy periods.
• Participate in daily cleaning and sanitation procedures.
• Follow all company policies and procedures.
• Perform other duties as assigned by management.

Skills

Customer service

Cash handling

POS system

Teamwork

Hospitality

Education

High school diploma or equivalent

Tools

POS System

Job description

St. Matthew’s House in Naples, FL is seeking a Front-of-House Team Member to provide exceptional guest service and support daily restaurant operations. This role greets guests, takes orders, prepares beverages, handles payments, and ensures timely delivery of orders while maintaining a welcoming atmosphere.

The ideal candidate is energetic, dependable, and comfortable in a fast-paced setting. The organization emphasizes hospitality, teamwork, cleanliness, and operational excellence, with a