Guest Experience Specialist – Front Desk & Welcome

House of Dank Holdings, LLC; Grand Rapids (MI); On-site; USD 31,000 - 37,000; Full time

Job summary

House of Dank Holdings, LLC in Grand Rapids, Michigan is seeking a friendly Receptionist to greet visitors, manage check-in, and support store operations. You will answer calls, share information about products and location hours, and assist the sales floor team to maintain a smooth customer flow.

This role emphasizes strong customer service, clear communication, and a professional demeanor to set a positive tone for every customer interaction.

Qualifications

• Customer service experience preferred.
• Excellent communication skills required.
• 21+ years of age or older.

Responsibilities

• Greet customers, caregivers or visitors in a welcoming and timely manner.
• Check in customers with valid ID cards and complete visitor paperwork.
• Answer incoming phone calls and provide general information about visiting the store, products, and hours.
• Coordinate with the sales floor team to maintain flow between lobby and sales floor.

Skills

Customer service

Phone etiquette

Communication skills

Friendly demeanor

Education

High school diploma

Tools

Phone system

Job description

House of Dank Holdings, LLC in Grand Rapids, Michigan is seeking a friendly Receptionist to greet visitors, manage check-in, and support store operations. You will answer calls, share information about products and location hours, and assist the sales floor team to maintain a smooth customer flow.

This role emphasizes strong customer service, clear communication, and a professional demeanor to set a positive tone for every customer interaction.