Guest Experience Specialist - Front Desk & VIP Welcome

Joella Pure Cosmetics; Madison (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k Plan

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discount Marketplace

Job summary

Schulte Hospitality Group is hiring a Guest Service Representative for HGI Madison W Middleton in Middleton, Wisconsin. This full-time front desk role focuses on creating a welcoming guest experience, managing check-in/check-out, and supporting daily lobby operations with a service-driven mindset.

The position requires at least one year in Front Desk Operations, strong communication skills, and the ability to handle guest needs with care.

Qualifications

• Basic computer skills are required.
• Strong verbal and written communication is essential.
• Ability to exceed guest expectations and assist team members.

Responsibilities

• Greets guests on arrival with personal recognition.
• Assist with lobby activation and front desk operations.
• Ensure accurate check-in/check-out and handle payments per policy.
• Answer calls promptly and direct queries as needed.
• Maintain neat, organized front desk area and support staff as needed.

Skills

Basic computer skills

Effective communication

Guest service mindset

Education

High School education

Job description

Schulte Hospitality Group is hiring a Guest Service Representative for HGI Madison W Middleton in Middleton, Wisconsin. This full-time front desk role focuses on creating a welcoming guest experience, managing check-in/check-out, and supporting daily lobby operations with a service-driven mindset.

The position requires at least one year in Front Desk Operations, strong communication skills, and the ability to handle guest needs with care.