Guest Experience Specialist — Daily Pay & Benefits

Oconee Chamber; Madison (WI); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine access

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets, etc.

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for HGI Madison W Middleton in Middleton, Wisconsin. The role focuses on greeting guests, managing check-ins, and maintaining a welcoming front desk environment.

You will handle cash, process check-ins with proper ID and payment methods, and support VIP guests. The company offers a comprehensive benefits package and a culture that emphasizes hospitality and teamwork.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Strong communication skills, both written and verbal.

Responsibilities

• Greets guests as they arrive with personal recognition.
• Reviews arrival lists and assists in preparing welcome amenities.
• Escort VIPs to rooms and check them in prior to arrival.
• Answer telephone quickly and direct questions or transfer as needed.
• Handle cash, count bank at start/end of shift, report discrepancies.

Skills

Front Desk Operations

Cash Handling

Guest Service

Education

High School

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for HGI Madison W Middleton in Middleton, Wisconsin. The role focuses on greeting guests, managing check-ins, and maintaining a welcoming front desk environment.

You will handle cash, process check-ins with proper ID and payment methods, and support VIP guests. The company offers a comprehensive benefits package and a culture that emphasizes hospitality and teamwork.