Guest Experience Specialist - Front Desk & Reservations

HOMEWOOD SUITES - AUSTIN ROUND ROCK; Round Rock (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will support front desk operations and contribute to an exceptional guest experience.

You will greet guests, answer questions, process payments, coordinate with housekeeping, and provide local information to ensure memorable stays. Flexible to work various shifts, including holidays and weekends.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalate concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication

Multitasking

Problem solving

Tools

Front desk system

Job description

HOMEWOOD SUITES - AUSTIN ROUND ROCK is seeking a Guest Service Representative to assist guests with check-ins, check-outs, reservations, and daily service needs. You will support front desk operations and contribute to an exceptional guest experience.

You will greet guests, answer questions, process payments, coordinate with housekeeping, and provide local information to ensure memorable stays. Flexible to work various shifts, including holidays and weekends.