Guest Experience Specialist — Front Desk & Park Services

Six Flags Corp; Buena Park (CA); In loco; USD 19.000 - 27.000; Tempo pieno

Descrizione del lavoro

Six Flags Corp in Buena Park, CA is seeking a Guest Service Agent to warmly register guests, process check-ins, and sell park tickets while ensuring a friendly, efficient experience. You will handle payments, answer guest questions, and help with special requests, all while following safety guidelines.

Requirements include a high school diploma or GED and strong communication skills; some guest-service experience is preferred. Expect nights, weekends, and holiday shifts to meet park needs.

Competenze

• High school diploma / GED required.
• Valid Driver's License.
• Prefer one year experience in a multi-faceted guest service environment.
• Strong written and verbal communication skills required.
• Ability to work nights, weekends and holiday periods to meet business needs.
• Ability to pass a background check, per company policy.

Mansioni

• Interacts with guests in a friendly, courteous, and professional manner; Registers guests, assign rooms, check-out guests, arrange for special requests; provide hotel and area information; answer phones; ensure that all operating procedures are being followed.
• Dispenses and accounts for package tickets and discount coupons; responsible for cash balance and issuing cash to departments.
• Accurately totals guest balances and collects payment.
• Effectively resolves guest concerns and issues with use of minor compensation.
• Provides guest service according to company standards when serving the guest or working with subordinates.
• Maintains cleanliness and safety in assigned work area and reports unsafe or unusual conditions.
• Meets scheduling availability requirements, including nights, weekends, and holiday periods.

Conoscenze

Communication skills

Customer service

Driver's license

Formazione

High school diploma / GED

Descrizione del lavoro

Six Flags Corp in Buena Park, CA is seeking a Guest Service Agent to warmly register guests, process check-ins, and sell park tickets while ensuring a friendly, efficient experience. You will handle payments, answer guest questions, and help with special requests, all while following safety guidelines.

Requirements include a high school diploma or GED and strong communication skills; some guest-service experience is preferred. Expect nights, weekends, and holiday shifts to meet park needs.