Guest Experience Specialist - Front Desk (Flexible Schedule)

Choice Hotels International, Inc.; Phoenix (AZ); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts at thousands of hotels

Full benefits package after 30 days

401(k) retirement plan

Paid vacation time after 90 days

Job summary

Choice Hotels International, Inc. is seeking a Front Office Representative to provide superior guest service at Radisson Hotel Phoenix Airport. This role involves processing guests, ensuring satisfaction, and handling complaints effectively.

Ideal candidates will have strong customer service experience, effective communication skills, and a positive attitude. Benefits include discounts, a full benefits package, and opportunities for professional development.

Qualifications

• Strong customer service experience required.
• Previous hotel experience preferred.
• Excellent communication skills.
• Flexible schedule, including mornings, afternoons, nights, and weekends.

Responsibilities

• Receives and processes incoming guests.
• Ensures a delightful, seamless arrival and departure for guests.
• Handles all guest complaints in a timely manner.
• Encourages upselling of guest accommodations.

Skills

Customer service experience

Communication skills

Computer skills

Team spirit

Tools

Opera system

Job description

Choice Hotels International, Inc. is seeking a Front Office Representative to provide superior guest service at Radisson Hotel Phoenix Airport. This role involves processing guests, ensuring satisfaction, and handling complaints effectively.

Ideal candidates will have strong customer service experience, effective communication skills, and a positive attitude. Benefits include discounts, a full benefits package, and opportunities for professional development.