Guest Experience Specialist - Front Desk

Drury Hotels Company, LLC; West Joplin (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Paid time off

Hotel discounts

Free room nights

Mentorship and development

Job summary

Drury Inn & Suites in Joplin is hiring a Front Desk Associate. You will welcome guests, check them in/out, promote hotel programs, and maintain guest records with a courteous, efficient attitude.

You will assist with breakfast and Kickback service, manage cash handling, and help ensure guest satisfaction. A friendly, detail-oriented approach and strong English communication are essential for success.

Qualifications

• Warm and friendly manner in relating to and interacting with the public.
• Attention to detail while handling multiple tasks simultaneously.
• Ability to speak and receive direction in English.
• Familiarity with handling money and using office machines in daily tasks.

Responsibilities

• Serve as the happy, helpful face of our hotel at front desk.
• Check guests in and out, promote programs, maintain guest records.
• Handle cash transactions, monitor guest satisfaction, resolve problems.
• Assist breakfast and Kickback service, including setup and cleanup.

Skills

Friendly

Detail-oriented

Multitasking

Cash handling

English proficiency

Tools

Office machines

Job description

Drury Inn & Suites in Joplin is hiring a Front Desk Associate. You will welcome guests, check them in/out, promote hotel programs, and maintain guest records with a courteous, efficient attitude.

You will assist with breakfast and Kickback service, manage cash handling, and help ensure guest satisfaction. A friendly, detail-oriented approach and strong English communication are essential for success.