Guest Experience Specialist — Front Desk

Hilton Grand Vacations; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care options

Travel Discounts

Paid Vacation

Employee Assistance Program

401(k) with company match

Tuition reimbursement programs

Employee Stock Purchase Program

Learning and advancement opportunities

Job summary

A leading vacation ownership company is seeking a Front Desk Clerk in Virginia Beach. This role involves ensuring memorable experiences for guests and handling check-ins/check-outs, reservations, and customer service duties. Applicants should be proficient in English, have prior customer service experience, and be available for flexible shifts, including weekends. Benefits include health care options from day one, travel discounts, and paid vacation. This position offers opportunities for career growth and advancement.

Qualifications

• Excellent communication skills with guests and coworkers.
• Availability to cover shifts on short notice.
• Ability to prioritize duties based on organizational demands.

Responsibilities

• Ensure a positive experience for guests while checking them in and out.
• Accurately input and maintain records in the reservation system.
• Assist guests with reservations and unit availability.
• Collect payments and generate invoices.
• Prepares supplies at the front desk.

Skills

Proficient English language interpersonal skills

Prior customer service experience

Cash handling

Data entry

Ability to multi-task

Flexibility with schedule

Bilingual

Education

High School Graduate or Equivalent

Job description

A leading vacation ownership company is seeking a Front Desk Clerk in Virginia Beach. This role involves ensuring memorable experiences for guests and handling check-ins/check-outs, reservations, and customer service duties. Applicants should be proficient in English, have prior customer service experience, and be available for flexible shifts, including weekends. Benefits include health care options from day one, travel discounts, and paid vacation. This position offers opportunities for career growth and advancement.