Guest Experience Specialist — Front Desk

Joella; Tallahassee, Northern (FL, KY); Hybrid; USD 21,000 - 23,000; Part time

Benefits offered by this job

Daily Pay

Health Insurance

Paid Time Off

Job summary

Hotel Duval in Tallahassee is seeking an energetic Guest Service Representative to join a renowned hotel team. You’ll greet guests, assist with check-in/out, recognize Marriott Bonvoy members, and help create a warm, personalized arrival experience.

Ideal candidates have at least one year in front desk operations, a high school education or equivalent, and strong communication skills. This part-time role offers exposure to luxury hospitality and career growth within Schulte Hospitality Group.

Qualifications

• Minimum of one (1) year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.
• Basic computer skills.
• Ability to communicate effectively verbally and in writing.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Customer service

Communication

Problem solving

Education

High School education

Job description

Hotel Duval in Tallahassee is seeking an energetic Guest Service Representative to join a renowned hotel team. You’ll greet guests, assist with check-in/out, recognize Marriott Bonvoy members, and help create a warm, personalized arrival experience.

Ideal candidates have at least one year in front desk operations, a high school education or equivalent, and strong communication skills. This part-time role offers exposure to luxury hospitality and career growth within Schulte Hospitality Group.