Guest Experience Agent

Schulte Hospitality Group

Tallahassee (FL)

On-site

USD 21,000 - 23,000

Full time

9 days ago

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Benefits offered by this job

Daily pay

Telemedicine & mental health care

Health & life insurance options

401k with company match

Job summary

Schulte Hospitality Group seeks an energetic Guest Service Representative for Hotel Duval in Tallahassee, FL. You’ll be the first and last point of contact, delivering warm, polished service to guests and Marriott Bonvoy members, while learning hotel operations from seasoned leaders.

You’ll gain hands-on experience in upscale hospitality, develop communication and problem-solving skills, and explore future growth within the Front Office and Rooms divisions as you contribute to a welcoming,

Qualifications

Minimum of one year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Excellent time management skills
Basic computer skills

Responsibilities

Greet guests with genuine hospitality and create a memorable arrival experience.
Assist guests with check-in, check-out and questions throughout their stay.
Recognize Marriott Bonvoy members and personalize guest experiences.
Provide information about the hotel, Tallahassee, FSU, FAMU, local events, dining and attractions.
Anticipate guest needs and look for opportunities to enhance stays.
Handle guest concerns professionally with empathy and solutions-focused mindset.
Coordinate with Housekeeping, Engineering, Valet, F&B and other teams to assist guests.
Answer calls and respond to guest requests.
Process payments and maintain accurate guest accounts.
Monitor room status and communicate with other departments.
Assist with VIP and special arrivals.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School diploma

Job description

Want to Start Your Hospitality Career Somewhere That Wins?

Hotel Duval is looking for an energetic, service-minded Guest Service Representative to join one of Tallahassee’s most recognized hotel teams.

Located in the heart of Tallahassee and just minutes from Florida State University and Florida A&M University, Hotel Duval offers an incredible opportunity for hospitality students, recent graduates, and emerging professionals to gain hands-on experience in an upscale hotel environment.

That kind of success doesn’t happen by accident. It comes from a team that takes pride in creating memorable experiences, supporting one another, and constantly raising the bar.

If you love working with people, want to develop real hospitality skills, and are looking for a place where a job can become the beginning of a career, we’d love to meet you.

More Than a Front Desk Job

The Front Desk is the heartbeat of the hotel.

As a Guest Service Representative, you’ll be one of the first people our guests meet when they arrive and one of the last people they see when they leave. You’ll have the opportunity to create great first impressions, solve problems, recognize special occasions, welcome loyal Marriott Bonvoy members, and help make each stay memorable.

You’ll also gain exposure to the day-to-day operation of a luxury hotel while working alongside experienced hospitality leaders.

For someone interested in building a career in hospitality, this is an opportunity to learn the business from the ground up.

Today: Guest Service Representative. Tomorrow: Front Office Supervisor, Manager, Director of Rooms—or beyond.

We want to help you build the skills to get there.

What You’ll Do

As a Guest Service Representative, you’ll help create the warm, polished and personalized experience our guests expect from Hotel Duval.

Welcome guests with genuine hospitality and create a memorable arrival experience.
Assist guests with check-in, check-out and questions throughout their stay.
Recognize Marriott Bonvoy members and help personalize their experience.
Provide information about the hotel, Tallahassee, FSU, FAMU, local events, dining and attractions.
Anticipate guest needs and look for opportunities to make stays more memorable.
Handle guest concerns with professionalism, empathy and a solutions-focused mindset.
Coordinate with Housekeeping, Engineering, Valet, Food & Beverage and other hotel teams to assist guests.
Answer incoming calls and respond to guest requests.
Process payments and maintain accurate guest accounts.
Monitor room status and communicate effectively with other departments.
Assist with VIP and special arrivals.
Maintain a clean, professional and welcoming Front Desk environment.
Support the Front Office leadership team with daily operational needs.
Perform additional duties as necessary to help the hotel succeed.

Who We’re Looking For

You don’t need to have spent years working in hotels to make an impact here.

We’re looking for people with the attitude, curiosity and drive to learn hospitality.

You May Be a Great Fit If You:

Genuinely enjoy helping people.
Have a positive, outgoing and professional personality.
Communicate confidently and effectively.
Stay composed when things get busy.
Enjoy solving problems and finding solutions.
Pay attention to the details that make experiences feel special.
Want feedback, coaching and opportunities to grow.
Take pride in being part of a successful team.
Are interested in building a career in hospitality, tourism, business or customer experience.

Previous hotel, restaurant, retail or customer service experience is preferred, but hospitality mindset and willingness to learn matter just as much.

Students and graduates from hospitality programs—including those at Florida State University and Florida A&M University—are strongly encouraged to apply.

What You’ll Gain

A position at Hotel Duval can give you much more than work experience.

You’ll Have The Opportunity To:

Gain hands-on experience in upscale and luxury hospitality.
Learn hotel operations from experienced leaders.
Build customer service, communication and problem-solving skills.
Work directly with guests from around the country.
Develop experience with Marriott standards and loyalty programs.
Build a résumé with an award-winning hotel.
Explore career paths throughout Front Office, Rooms, Food & Beverage, Sales and hotel leadership.
Grow within Schulte Hospitality Group, an organization operating more than 200 hotels and restaurant

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

When You Join SHGyou’ll Be Part Of a Team Committed To An Inclusive, Employee-focused Workplace That Is Invested In Your Development. We Want You To Feel Engaged, Empowered, And Excited To Grow With Us. After All, We Believe Our Greatest And Most Valuable Asset Is Our People! SHG provides a Rewarding, Fun And Flexible Work Environment, Exciting Perks, An Atmosphere Designed To Encourage And Promote Career Growth Within The Company And a Robust Benefit Package Including, But Not Limited To:

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!

Our Company:

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Greets guests as they arrive, focus on personal recognition
Reviews arrival lists daily and assists in preparing and assembling welcome amenities
Escort VIPs to room and check them in prior to arrival
Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
Keep front desk area clean and organized.
Assisting with lobby activation as needed.
Utilize proper procedures when handling guest PPI data.
Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
Attends promptly to guest needs and inquiries
Perform various other duties as assigned
Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of one (1) year in Front Desk Operations
In-depth knowledge of hotel Front Desk operations
Minimum of High School education

KNOWLEDGE, SKILLS AND ABILITIES

Basic computer skills
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests and team members
Excellent time management skills

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.