Front Desk Agent

Skyline Lodge; Highlands (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive salary and benefits

Dynamic and growing hospitality team

Fast-paced and rewarding environment

Job summary

The Indigo Road Hospitality Group (IRHG) is hiring a Front Desk Agent in Highlands, NC. You will be the first point of contact for guests, delivering attentive service while handling check-ins, check-outs, and room assignments with accuracy and discretion.

Join a growing hospitality team where you can contribute to guest satisfaction, learn our property management systems, and support in day-to-day front desk operations in a fast-paced environment.

Qualifications

• Provide excellent and attentive guest service.
• Able to communicate clearly with guests and team members.
• Demonstrate problem-solving skills and initiative.

Responsibilities

• Process check-ins, check-outs, and room assignments.
• Handle guest records with integrity and confidentiality.
• Maintain cash and credit transaction accuracy.
• Protect guest privacy and company information.
• Assist with luggage and mobility needs as required.
• Follow safety and security procedures and attend training.

Skills

Guest service

Communication

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Excel

Job description

Front Desk Agent

Hospitality Starts Here:

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality is more than a job; it's a family, a lifestyle, and an exciting journey. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart!

Why Us:

Founded in 2009 by Steve Palmer,IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

The Role:

Our hotel team is seeking a highly motivated anddetail-oriented individualto join our front desk team as aFront Desk Agent. In this key role, you will be thefirst point of contactfor our valued guests, playing a vital role in ensuring their comfort and satisfaction throughout their stay.

What we will ask of you:

• Always provide excellent and attentive service to guests.
• Handle confidential information, including guest records, with a high degree of integrity.
• Ensure proper credit card and key control policies are followed accurately.
• Obtain and verify essential guest information; ensure accuracy and completeness of all records for guest check-in/check-out needs, inquiries and reported problems.
• Responsible for knowing hotel emergency procedures.
• Maintain accurate accounts of cash, and credit transactions.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information.
• Process check-ins, check-outs, and room assignments, assist with luggage when necessary.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of all office equipment, and property management systems.
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions.
• Attend required training and meetings.
• Proactive, takes initiative; creatively problem solves, exercises good judgment; attention to details; anticipates and exceeds guest expectations.
• Proficiency in Microsoft Word, Outlook and Excel preferred.

Requirements for Success:

• Have a positive energy, be ready to assist fellow support staff and work as a team player
• One or more years of employment in similar position or equivalent preferred
• Additional education, training, or certification preferred
• Positive, friendly, and enthusiastic mindset with an excellent record of hotel management
• Ability to communicate effectively with fellow leaders, managers, employees, and all guests
• Strong problem management skills with accuracy in quickly handling emergency situations and providing solutions
• Must be able to work days, nights, weekends and holidays
• Ability to constantly stand and walk with occasional stooping, kneeling, ascending, reaching, pushing, pulling, or lifting

Benefits

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.