Guest Experience Specialist — Front Desk

Pyramid Global Hospitality; Puerto Rico; On-site; USD 28,000 - 36,000; Full time

Job summary

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to deliver exceptional service. You will be the guest’s first point of contact, handling check-ins/outs, reservations, and inquiries while representing the property’s standards.

The role requires English fluency, a high school diploma, and at least one year of customer service experience, with the ability to work weekends and holidays.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service in hospitality.
• Basic knowledge of hotel PMS, reservation, and billing procedures.
• Proficiency in Microsoft Excel and Word.
• Strong verbal and written communication skills.
• Ability to work weekends and holidays.
• Fluency in English.
• Valid driver’s license.

Responsibilities

• Check guests in and out efficiently and accurately.
• Provide excellent customer service and answer guest questions.
• Manage reservations via telephone, email and in person.
• Coordinate with Housekeeping and Maintenance.
• Maintain accurate records in the property management system.
• Inform guests about hotel services and local area.
• Balance cash and process payments.
• Prepare daily room assignments for Housekeeping and track room status.
• Generate weekly reservation reports.
• Ensure a clean Front Desk and assist with beverages service.

Skills

Customer service

Guest relations

English fluency

Communication skills

Microsoft Excel

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Reservations system

Billing procedures software

Microsoft Word

Excel

Job description

Hyatt Regency Grand Reserve Puerto Rico, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to deliver exceptional service. You will be the guest’s first point of contact, handling check-ins/outs, reservations, and inquiries while representing the property’s standards.

The role requires English fluency, a high school diploma, and at least one year of customer service experience, with the ability to work weekends and holidays.