Guest Experience Lead - Front Desk

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort; Puerto Rico; On-site; USD 23,000 - 32,000; Full time

Job summary

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Puerto Rico is seeking a Front Desk Agent to provide attentive, courteous and efficient service to guests during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Education & experience include college coursework in related field, high school diploma or equivalent, computer experience, and customer service experience; hotel experience preferred.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.

Responsibilities

• Provide attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
• The Front Desk Agent will be responsible for handling guest inquiries and resolving issues in a timely and professional manner.

Job description

Wyndham Grand Rio Mar Rainforest Beach & Golf Resort in Puerto Rico is seeking a Front Desk Agent to provide attentive, courteous and efficient service to guests during check-in, stay, and checkout, while helping maximize room revenue and occupancy.

Education & experience include college coursework in related field, high school diploma or equivalent, computer experience, and customer service experience; hotel experience preferred.