Guest Experience Specialist - Front Desk

Melrosehoteldc; Northern, San Diego (KY, CA); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Melrosehoteldc is seeking a Front Office Auditor to perform daily audit functions for the front office and all hotel outlets, ensuring accurate postings and timely corrections. The role requires attention to detail and teamwork to maintain guest satisfaction.

Responsibilities include reviewing postings, backing up systems, and adhering to accounting policies, while supporting front desk operations such as check-ins, payments, reservations, and guest directions.

Qualifications

• Attention to tasks and ability to complete work on time amid interruptions.
• Strong work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team player focused on delivering great guest experiences.

Responsibilities

• Perform daily audit functions for front office and each hotel outlet.
• Review room and tax postings for accuracy and correct errors.
• Back up front office computer system and night audit program daily.
• Follow management company's accounting and credit policies and procedures.
• Handle front desk duties including check-ins, check-outs, payments, reservations, PBX and guest directions.

Job description

Melrosehoteldc is seeking a Front Office Auditor to perform daily audit functions for the front office and all hotel outlets, ensuring accurate postings and timely corrections. The role requires attention to detail and teamwork to maintain guest satisfaction.

Responsibilities include reviewing postings, backing up systems, and adhering to accounting policies, while supporting front desk operations such as check-ins, payments, reservations, and guest directions.