Guest Experience Specialist - Front Desk

Texican Court; Irving (TX); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Paid Time Off

Paid Community Service Days

Job summary

A hotel establishment in Irving, Texas, is seeking a full-time front desk associate to manage check-in and check-out processes while ensuring excellent customer service. Ideal candidates must have hotel operations or customer service experience, effective communication skills, and the ability to multitask under pressure. The role involves various shifts and requires in-person attendance. Benefits include medical, dental, and life insurance along with paid time off. Pay ranges from $16.00 to $17.00 per hour.

Qualifications

• Hotel Operations or Customer Service experience preferred.
• Communicates effectively with others.
• Works productively with a team.
• Effective multitasking skills.
• Composure and patience under pressure.
• Skilled in working with multiple computer programs.

Responsibilities

• Check guests into or out of hotel.
• Confirm credit and payment methods.
• Log all requests and confirm completion.
• Direct guests to daily functions within hotel.
• Balance and prepare individual paperwork for closing of shift.

Skills

Hotel Operations experience

Customer Service experience

Effective communication

Teamwork

Multitasking skills

Composure under pressure

Tools

Computer

Telephone

Job description

A hotel establishment in Irving, Texas, is seeking a full-time front desk associate to manage check-in and check-out processes while ensuring excellent customer service. Ideal candidates must have hotel operations or customer service experience, effective communication skills, and the ability to multitask under pressure. The role involves various shifts and requires in-person attendance. Benefits include medical, dental, and life insurance along with paid time off. Pay ranges from $16.00 to $17.00 per hour.