Guest Experience Specialist — Front Desk

Swick Home Services; Houghton (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

Super 8 by Wyndham in Houghton, Michigan is hiring Front Desk Associates for full-time and part-time shifts. You will welcome guests, manage reservations, and handle inquiries with a friendly and efficient service mindset. Prior hotel experience is a plus, but not required.

Must be comfortable with computers and flexible scheduling, including weekends and holidays. Starting wages range from $15.50 to $16.50 per hour, with 24/7/365 operation.

Qualifications

• Must be 16 years of age or older.
• Experience in hotel front desk is a plus, not required.
• Commitment to providing excellent customer service.
• Comfortable using computers and a reservation system.
• Flexibility with days, nights, weekends, and holidays.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Welcome guests and help them feel at home.
• Share information about amenities and local attractions.
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges.
• Respond to guest questions and requests in a friendly, timely way.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a team.

Skills

Customer service

Computer skills

Flexible schedule

Cash handling

Job description

Super 8 by Wyndham in Houghton, Michigan is hiring Front Desk Associates for full-time and part-time shifts. You will welcome guests, manage reservations, and handle inquiries with a friendly and efficient service mindset. Prior hotel experience is a plus, but not required.

Must be comfortable with computers and flexible scheduling, including weekends and holidays. Starting wages range from $15.50 to $16.50 per hour, with 24/7/365 operation.