Front Desk Guest Experience Associate | Flexible Shifts

Super 8 by Wyndham; Houghton (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

Super 8 by Wyndham in Houghton, Michigan is hiring Front Desk Associates for both full-time and part-time positions. You will welcome guests, assist with check-in/check-out, and sell rooms with a friendly, efficient touch.

You will use a computer reservation system, help guests with directions and local recommendations, balance cash, and collaborate with housekeeping to maintain a smooth front desk operation.

Qualifications

• Must be 16 years of age or older.
• Front desk hotel experience is a plus, but not required.
• A genuine commitment to providing excellent customer service.
• Comfortable using computers—you'll work with a reservation system and the internet daily.
• Flexibility with days, nights, weekends, and holidays (typical in hospitality).
• A problem-solver who works safely and stays calm under pressure.
• Ability to lift, push, or pull up to 50 pounds (with assistance).

Responsibilities

• Welcome guests and help them feel right at home.
• Share information about hotel amenities and local favorites (restaurants, attractions, directions, and more).
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges using our computer system.
• Respond to guest questions, concerns, and requests in a friendly, timely way.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a supportive, team-oriented environment.

Skills

Customer service

Computer skills

Cash handling

Team player

Tools

Reservation system

Internet & PCs

Job description

Super 8 by Wyndham in Houghton, Michigan is hiring Front Desk Associates for both full-time and part-time positions. You will welcome guests, assist with check-in/check-out, and sell rooms with a friendly, efficient touch.

You will use a computer reservation system, help guests with directions and local recommendations, balance cash, and collaborate with housekeeping to maintain a smooth front desk operation.