Guest Experience Front Desk Agent | Flexible Shifts

The Gateway Institute; Houghton (MI); On-site; USD 21,000 - 23,000; Full time

Job summary

The Super 8 by Wyndham in Houghton, Michigan is seeking Front Desk Associates for full-time and part-time roles. This position supports guests at check-in and check-out, sells rooms, handles reservations, and coordinates with housekeeping to ensure a smooth stay in a 24/7 operation.

Applicants should be enthusiastic, customer-focused, with basic computer skills and flexibility for days, evenings, nights and weekends. Length of shifts and wage details are provided in the posting.

Qualifications

• Must be 16 years of age or older.
• Prior hotel front desk experience is a plus, but not required.
• A genuine commitment to providing excellent customer service.
• Comfortable using computers—daily use of reservation system and internet.

Responsibilities

• Welcome guests and help them feel at home.
• Share information about amenities, local favorites, directions, and more.
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges in our computer system.
• Respond to guest questions, concerns, and requests promptly and politely.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Work as part of a supportive, team-oriented environment.

Skills

Customer service

Cash handling

Computer skills

Reservation system

Team player

Tools

Hotel reservation system

Job description

The Super 8 by Wyndham in Houghton, Michigan is seeking Front Desk Associates for full-time and part-time roles. This position supports guests at check-in and check-out, sells rooms, handles reservations, and coordinates with housekeeping to ensure a smooth stay in a 24/7 operation.

Applicants should be enthusiastic, customer-focused, with basic computer skills and flexibility for days, evenings, nights and weekends. Length of shifts and wage details are provided in the posting.