Guest Experience Front Desk Agent | Flexible Shifts

NYCOA; Houghton (MI); In loco; USD 21.000 - 23.000; Tempo pieno

Descrizione del lavoro

Super 8 by Wyndham of Houghton is looking for Front Desk Associates to join our hotel team. You will play a key role at check-in and check-out, greet guests, share local recommendations, and help guests with reservations in a fast-paced environment.

We offer a starting hourly wage of 15.50–16.50 based on experience, with full-time and part-time opportunities across multiple shifts. Flexibility for weekends and holidays is required as we operate 24/7.

Competenze

• Must be 16 years of age or older.
• Hospitality experience is a plus but not required.
• Customer service mindset is essential.
• Comfortable using computers; daily use of a reservation system and internet.
• Flexibility with days, nights, weekends, and holidays.
• Problem-solver who stays calm under pressure.
• Physical ability to lift up to 50 pounds with assistance.

Mansioni

• Welcome guests and help them feel at home.
• Share information about hotel amenities and local attractions.
• Sell rooms to walk-in guests.
• Enter, update, and process reservations and charges in our system.
• Answer guest questions and respond to requests promptly.
• Inform housekeeping of room statuses and availability.
• Keep the front desk area clean and organized.
• Balance the cash drawer.
• Collaborate with the team to ensure smooth operations.

Conoscenze

Customer service

Reservation system

Computer literacy

Flexible scheduling

Team player

Formazione

No degree required

Strumenti

Reservation software

Descrizione del lavoro

Super 8 by Wyndham of Houghton is looking for Front Desk Associates to join our hotel team. You will play a key role at check-in and check-out, greet guests, share local recommendations, and help guests with reservations in a fast-paced environment.

We offer a starting hourly wage of 15.50–16.50 based on experience, with full-time and part-time opportunities across multiple shifts. Flexibility for weekends and holidays is required as we operate 24/7.