Guest Services Specialist - Front Desk (Full-Time)

WASHINGTON DULLES MARRIOTT SUITES; Herndon (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Free parking

Holiday pay

Free employee meals per shift

Medical, Vision, and Dental Insurance

Job summary

Washington Dulles Marriott Suites is seeking a friendly front desk associate in Herndon, VA. The role handles guest check-ins/outs, processes various payment types, coordinates with housekeeping, and provides information on local areas of interest.

A varied schedule and full-time hours are offered. Applicants should have strong communication skills, cash handling experience, and a focus on guest satisfaction.

Qualifications

• Experience greeting guests, checking in/out and handling payments.
• Ability to balance cash drawer and prepare reports accurately.
• Strong communication and guest-service orientation.

Responsibilities

• Process guest check-ins by confirming reservations and issuing room keys.
• Handle payments for room charges, cash, checks, and cards.
• Manage check-outs and resolve late or disputed charges.
• Answer calls, take requests, and coordinate with housekeeping.
• Provide directions and local area information to guests.
• Prepare daily reports and close cashier and revenue records.

Skills

Customer service

Multitasking

Cash handling

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Schedule: Varied

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Job Type: Full-time

Pay: $17.00/hour

Schedule: Varied

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.

Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Benefits

• Employee assistance program
• Employee discount
• Medical, Vision, and Dental Insurance options
• Holiday pay
• Free employee meal per shift
• Free parking
• Referral program
  
  

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