Guest Experience Specialist – Front Desk

myplace; Council Bluffs (IA); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

My Place Hotel in Council Bluffs is seeking motivated front desk team members to deliver warm, guest‑focused service. You will greet guests, manage reservations, and ensure a smooth check‑in and check‑out experience while maintaining a tidy lobby and a helpful attitude.

Responsibilities include reservations, check-ins/outs, informing guests about hotel features and local attractions, plus laundry and cleaning duties. Join a fun working environment with opportunities for advancement.

Qualifications

• Customer service experience preferred
• Strong communication skills
• Positive, friendly attitude
• Team player and reliable

Responsibilities

• Handle Reservations/Check-ins/Check-outs.
• Maintain a clean, welcoming lobby and assist guests.
• Inform guests about hotel features, amenities, and local attractions.
• Assist with laundry and cleaning duties.

Job description

My Place Hotel in Council Bluffs is seeking motivated front desk team members to deliver warm, guest‑focused service. You will greet guests, manage reservations, and ensure a smooth check‑in and check‑out experience while maintaining a tidy lobby and a helpful attitude.

Responsibilities include reservations, check-ins/outs, informing guests about hotel features and local attractions, plus laundry and cleaning duties. Join a fun working environment with opportunities for advancement.