FRONT DESK REP-PT

Chukchansi Gold - Resort & Casino; Coarsegold (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401K with employer match

Life insurance

Meals

Paid time off

Discounts on memberships and local/ent

Job summary

Chukchansi Gold - Resort & Casino in California is hiring for a front desk/guest services role. You will interact with guests and team members, provide excellent service, assist with hotel check-in and checkout, and answer questions about facilities and events.

The position emphasizes courteous communication, accurate cash/credit handling, and promoting the rewards program. A strong attendance record and willingness to assist with reservations are required.

Qualifications

• Interacts effectively with the public and Team Members.
• High School diploma or GED required.

Responsibilities

• Interacts effectively with the public and Team Members.
• Performs excellent customer service at all time.
• Assists guests with the check-in process at the Hotel in a courteous and polite manner.
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
• Assists guests with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints or concerns in a polite, courteously and efficient manner.
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets.
• Distributes membership forms for rewards club cards.
• Creates new rewards club accounts for guests.
• Prints rewards club cards for guests with existing accounts.
• Issues rewards for guests when appropriate level of play has been established.
• Works with the Bell Staff and Concierge to ensure a high level of guest service.
• Assists if needed with Central Reservations.
• Responsible for maintaining a consistent, regular attendance record.
• Performs any reasonable request made by management.

Job description

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.

Job Description:

Job Responsibilities

• Interacts effectively with the public and Team Members.
• Performs excellent customer service at all time.
• Assists guests with the check-in process at the Hotel in a courteous and polite manner.
• Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
• Assists guests with checkout at the end of their stay in an efficient and timely manner.
• Handles guest complaints or concerns in a polite, courteously and efficient manner.
• Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, and credit transactions accurately thus protecting the company’s assets.
• Distributes membership forms for rewards club cards.
• Creates new rewards club accounts for guests.
• Prints rewards club cards for guests with existing accounts.
• Issues rewards for guests when appropriate level of play has been established.
• Works with the Bell Staff and Concierge to ensure a high level of guest service.
• Assists if needed with Central Reservations.
• Responsible for maintaining a consistent, regular attendance record.
• Performs any reasonable request made by management.

Job Requirements

High School diploma or GED required.

Nestled near the awe-inspiring Yosemite National Park, Chukchansi Gold Resort & Casino invites guests to experience the natural beauty of the Sierra foothills while enjoying world-class gaming, dining and entertainment. Whether guests are drawn to the latest slot machines or fast-paced table games, seeking casual or upscale dining options, or looking for luxurious accommodations and thrilling energy, Chukchansi offers the ultimate California destination for a delightful and unforgettable getaway WHERE WORK MEETS PLAY! We're seeking individuals who embody teamwork, exude positivity, thrive in social settings and enjoy brightening others' days. Does this sound like you? If so, we look forward to hearing from you!