Guest Experience Specialist – Front Desk

Highgate; Amarillo (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Paid holidays

Job summary

Highgate Hotels is seeking a Front Office Agent at Courtyard Amarillo to provide attentive service from check-in through checkout. You will maximize room revenue, handle guest inquiries, and maintain front desk operations with a friendly, professional demeanor.

The role requires cash handling, strong communication, and multitasking skills, with a focus on guest satisfaction and adherence to hotel policies.

Qualifications

• High School diploma or equivalent required.
• College coursework in a related field helpful.

Responsibilities

• Assist guests during check-in and check-out.
• Provide friendly, efficient service and answer inquiries.
• Balance and handle cash and payments per policies.
• Operate the Front Desk computer system and maintain guest records.

Skills

Customer service

Communication skills

Cash handling

Multi-tasking

Education

High school diploma

College coursework (related field)

Tools

Front desk software

Job description

Highgate Hotels is seeking a Front Office Agent at Courtyard Amarillo to provide attentive service from check-in through checkout. You will maximize room revenue, handle guest inquiries, and maintain front desk operations with a friendly, professional demeanor.

The role requires cash handling, strong communication, and multitasking skills, with a focus on guest satisfaction and adherence to hotel policies.