Guest Experience Specialist (Flexible Shifts)

Shaner Hotels; Sarasota (FL); Sur place; USD 17 000 - 23 000; Plein temps

Résumé du poste

Shaner Hotels in Sarasota, FL, is seeking a Front Desk/Guest Services professional to deliver exceptional guest experiences at our Art Ovation Hotel, Autograph Collection. You will handle check-ins/check-outs, provide information, and ensure guest satisfaction with a friendly, professional demeanor.

The role requires a high school diploma, strong customer service skills, and bilingual English/Spanish abilities.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsabilités

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Connaissances

Customer service

Communication skills

Bilingual English/Spanish

Computer literacy

Formation

High school diploma or equivalent

Outils

Computer experience

Description du poste

Shaner Hotels in Sarasota, FL, is seeking a Front Desk/Guest Services professional to deliver exceptional guest experiences at our Art Ovation Hotel, Autograph Collection. You will handle check-ins/check-outs, provide information, and ensure guest satisfaction with a friendly, professional demeanor.

The role requires a high school diploma, strong customer service skills, and bilingual English/Spanish abilities.