Guest Experience Specialist — Flexible Schedule & VIP Tours

Six Flags New England; Palmer (MA); On-site; USD 18,000 - 25,000; Full time

Job summary

Six Flags New England in Palmer, MA is seeking a Guest Services assistant to help guests with questions, tickets, and passes, while upholding park policies. You will support VIP tours, provide directions, and process paperwork in a fast-paced admissions environment.

The role requires excellent English, a friendly manner, and the ability to work evenings, weekends, and holidays. 18+ and comfortable on your feet are essential.

Qualifications

• Strong written and verbal communication in English.
• Analytical problem solving.
• Positive attitude and customer focus.
• Superior phone etiquette.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office and quick computer skills.
• Willingness to learn new systems quickly.
• Sense of fun and teamwork.
• Willing to work evenings, weekends, and holidays.
• Must be at least 18 years old.

Responsibilities

• Talk with guests and address questions about park policies.
• Resolve guest concerns in a friendly, professional manner.
• Assist guests with season passes and database tasks.
• Complete paperwork accurately.
• Provide local area information and directions.
• Assist with VIP Tours.
• Enforce Six Flags New England policies.
• Support ticketing, season pass processing, and toll operations.
• Perform other duties as assigned in Admissions.

Skills

Communication skills

Analytical skills

Positive attitude

Phone etiquette

Independent work

Microsoft Office

Learning new systems

Sense of fun

Team player

Flexible schedule

Physical endurance

English proficiency

Age 18+

Job description

Six Flags New England in Palmer, MA is seeking a Guest Services assistant to help guests with questions, tickets, and passes, while upholding park policies. You will support VIP tours, provide directions, and process paperwork in a fast-paced admissions environment.

The role requires excellent English, a friendly manner, and the ability to work evenings, weekends, and holidays. 18+ and comfortable on your feet are essential.