Guest Experience Specialist — Fast-Paced Food Service

SmartRecruiters, Inc.; Sherman (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Domino's Pizza in Sherman, IL is seeking a customer-focused Customer Service Representative to greet guests, take orders in person or by phone, process payments, and help ensure an exceptional experience with every interaction.

You will collaborate with kitchen staff for order accuracy, maintain a clean, safe work area, assist during busy periods, participate in promotions, and stay flexible for evenings, weekends, and holidays while delivering friendly, efficient service.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and empathetic demeanor.
• Proven multitasking abilities in a fast-paced environment.

Responsibilities

• Greet customers warmly and take food orders in person or by phone.
• Process payments and handle cash transactions efficiently.
• Respond to inquiries, concerns, and special requests in a friendly, professional manner.
• Collaborate with kitchen staff to ensure order accuracy and timely delivery.
• Maintain a clean, organized work area in line with food safety standards.
• Assist in preparing food items during busy periods.
• Support upselling initiatives and promotional activities.
• Adapt to changing customer needs and company policies.

Skills

Excellent communication

Customer service mindset

Multitasking

Team player

Flexibility

Education

High school diploma or equivalent (preferred)

Job description

Domino's Pizza in Sherman, IL is seeking a customer-focused Customer Service Representative to greet guests, take orders in person or by phone, process payments, and help ensure an exceptional experience with every interaction.

You will collaborate with kitchen staff for order accuracy, maintain a clean, safe work area, assist during busy periods, participate in promotions, and stay flexible for evenings, weekends, and holidays while delivering friendly, efficient service.