Guest Experience Specialist - Dining & Seating

Mellow Mushroom; Golf Retreat (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

Mellow Mushroom is seeking a friendly Host/Hostess to greet guests, manage reservations, seat diners, and maintain the reception area.

You will coordinate with waitstaff, answer questions about the menu, and assist with side work while ensuring a clean, organized waiting area. This on-site role requires excellent communication, multitasking in a fast-paced environment, and basic POS knowledge to handle orders and payments.

Qualifications

• Excellent communication skills with guests and staff.
• Strong customer service mindset to enhance guest experience.
• Organizational skills to manage reservations, seating charts, and waitlists.
• Ability to handle guest issues with professional problem-solving.
• Comfort with multitasking in a busy, fast-paced setting.
• Basic computer skills and familiarity with POS systems.

Responsibilities

• Greet guests warmly and manage the host stand
• Check in guests with reservations and seat them
• Answer menu questions and provide information
• Manage waitlists and provide accurate wait times
• Record orders and operate POS when needed
• Keep reception and waiting areas clean and organized
• Coordinate with waitstaff about table availability
• Assist with side work and restocking as needed

Skills

Excellent communication

Customer service

Organizational skills

Problem solving

Multi-tasking

Fast-paced environment

Tools

POS systems

Job description

Mellow Mushroom is seeking a friendly Host/Hostess to greet guests, manage reservations, seat diners, and maintain the reception area.

You will coordinate with waitstaff, answer questions about the menu, and assist with side work while ensuring a clean, organized waiting area. This on-site role requires excellent communication, multitasking in a fast-paced environment, and basic POS knowledge to handle orders and payments.