Guest Experience Specialist — Daily Pay & Career Growth

Schulte Hospitality Group; Eugene (OR); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and Virtual Mental Health

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for Graduate by Hilton Eugene to greet guests, assist with check-in, answer questions, and ensure a warm, personalized arrival.

Join a team that values development and wellness, with benefits including daily pay, telemedicine, multiple health options, 401(k) with company match, parental leave, PTO, holiday pay, pet insurance, EAP, and member discounts.

Qualifications

• Minimum of one (1) year in Front Desk Operations
• In-depth knowledge of hotel Front Desk operations
• Minimum of High School education

Responsibilities

• Greets guests as they arrive, focus on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Effective verbal and written коммуника

Education

High School Education

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for Graduate by Hilton Eugene to greet guests, assist with check-in, answer questions, and ensure a warm, personalized arrival.

Join a team that values development and wellness, with benefits including daily pay, telemedicine, multiple health options, 401(k) with company match, parental leave, PTO, holiday pay, pet insurance, EAP, and member discounts.