Guest Experience Specialist - Bakery & Coffee

Uncle Mike's; Town of Buchanan (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free coffee and bakery items while you

Holiday pay (Full time)

Flexible PTO that never expires — use它

25% discount at all locations

Job summary

Uncle Mike’s is seeking a Customer Experience Specialist to greet guests, guide them through our bakery offerings, and assist at checkout. You’ll help create a warm, welcoming atmosphere from entry to departure with their favorite treats.

This role emphasizes friendly service, teamwork, and sharing knowledge of bakery items and seasonal offerings, while efficiently handling transactions and keeping areas tidy.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register (training provided).
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
• Ability to stand for extended periods and lift up to 25 lbs (or an amount suited to your bakery’s needs).
• Previous customer service or retail experience is a plus but not required.

Responsibilities

• Warmly greet customers and create a welcoming atmosphere.
• Assist guests with product questions, recommendations, and special requests.
• Share knowledge of bakery items, seasonal offerings, and specials.
• Prepare and serve espresso drinks, coffee, and other beverages to order.
• Accurately ring up purchases, handle cash and credit payments.
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.).
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions.
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders.
• Closing shift includes cleaning cases and the coffee area.

Skills

Customer service

POS / cash handling

Communication

Teamwork

Food/beverage knowledge

Multitasking

Tools

POS system

Job description

Uncle Mike’s is seeking a Customer Experience Specialist to greet guests, guide them through our bakery offerings, and assist at checkout. You’ll help create a warm, welcoming atmosphere from entry to departure with their favorite treats.

This role emphasizes friendly service, teamwork, and sharing knowledge of bakery items and seasonal offerings, while efficiently handling transactions and keeping areas tidy.