Customer Experience Specialist

Uncle Mike's; Appleton (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free coffee and bakery items while you work

Holiday pay

Flexible PTO that never expires

25% discount at all locations

Job summary

A local bakery is seeking a Customer Experience Specialist to ensure every guest feels welcomed and valued. This role involves greeting customers, guiding them through offerings, and assisting with transactions. Ideal candidates will have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment. Benefits include free coffee and bakery items, holiday pay, and a flexible PTO policy.

Qualifications

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register.
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products and share knowledge.

Responsibilities

• Warmly greet customers and create a welcoming atmosphere.
• Assist guests with product questions and recommendations.
• Prepare and serve beverages to order.
• Accurately ring up purchases, handle cash and credit payments.
• Maintain cleanliness in customer areas.
• Address customer concerns with empathy.

Skills

Friendly attitude

Strong communication

Customer-focused

Team-oriented

Job description

At Uncle Mike’s, we believe every visit should feel warm, welcoming, and memorable. Our Customer Experience Specialists are the friendly faces of our bakery, focused on creating outstanding customer experiences from the moment guests walk in until they leave with their favorite treats!

As a Customer Experience Specialist, you’ll greet customers, answer questions, guide them through our bakery offerings, and assist with checkout. You’ll play an important role in ensuring every guest feels cared for, valued, and excited to return.

Benefits & Perks

• Free coffee and bakery items while you work
• Holiday pay (Full time)
• Flexible PTO that never expires — use it when you need it, no pressure (Full time)
• 25% discount at all locations

Responsibilities

• Warmly greet customers and create a welcoming atmosphere
• Assist guests with product questions, recommendations, and special requests
• Share knowledge of bakery items, seasonal offerings, and specials
• Prepare and serve espresso drinks, coffee, and other beverages to order
• Accurately ring up purchases, handle cash and credit payments
• Guide customers through our bakery experience with professionalism and enthusiasm.
• Maintain cleanliness and organization in customer areas (displays, counters, etc.)
• Collaborate with team members to ensure smooth daily operations.
• Address customer concerns with empathy and provide quick resolutions
• Opener shift includes filling bakery cases, making coffee, cutting samples, filling orders
• Closing shift includes cleaning cases and the coffee area

Job Requirements

• Friendly, positive, and customer-focused attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Comfortable handling transactions and operating a register (training provided).
• Reliable, punctual, and team-oriented.
• Willingness to learn about bakery products, coffee drinks and share knowledge with guests.
• Ability to stand for extended periods and lift up to 25 lbs (or an amount suited to your bakery’s needs).
• Previous customer service or retail experience is a plus but not required.