Guest Experience Specialist - Baby Brand | Flexible Hours

carters; Hayward (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discount 30%

Flexible hours

GED/English language program

Development opportunities

Job summary

Carter’s Careers in Hayward is seeking a Sales Associate to welcome customers, share product knowledge, and help families choose baby essentials and school items. You will handle transactions and assist with store restocking while delivering a friendly, inclusive shopping experience.

The role emphasizes strong communication, the ability to handle multiple tasks, and a positive, solutions-oriented approach in a busy retail setting.

Qualifications

• Demonstrated customer service and engagement skills.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a busy retail setting.
• Physical ability to lift 40 pounds as needed.

Responsibilities

• Welcome customers and explain product styles, features, and benefits.
• Resolve customer issues promptly in a high-traffic environment.
• Assist with omnichannel needs to ensure a positive shopping experience.
• Complete POS transactions and restock as needed.
• Explain promotions and loyalty programs to customers.
• Maintain a safe, clean, and organized store environment.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Tools

POS software

Job description

Carter’s Careers in Hayward is seeking a Sales Associate to welcome customers, share product knowledge, and help families choose baby essentials and school items. You will handle transactions and assist with store restocking while delivering a friendly, inclusive shopping experience.

The role emphasizes strong communication, the ability to handle multiple tasks, and a positive, solutions-oriented approach in a busy retail setting.