Guest Experience Specialist

Larkin Hospitality; South Burlington (VT); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Larkin Hospitality in South Burlington, VT, is seeking a Guest Service Representative to deliver outstanding service to guests throughout their stay. This full-time role requires a professional demeanor and a commitment to a welcoming, efficient guest experience.

Responsibilities include greeting guests, handling check-in/check-out, resolving inquiries, and coordinating with housekeeping to ensure rooms are clean and comfortable.

Qualifikationen

• Experience in customer service or guest relations is preferred.
• Excellent communication skills, both written and verbal.
• Ability to use computer systems and hotel software effectively.
• Strong interpersonal skills and the ability to interact with guests and team members professionally.

Aufgaben

• Greet and welcome guests on arrival, offering assistance and information as needed.
• Handle guest check-in and check-out processes efficiently and accurately.
• Respond to guest inquiries and resolve issues or complaints promptly.
• Maintain knowledge of hotel facilities, services, and local attractions.
• Coordinate with housekeeping and maintenance to ensure clean, well-maintained rooms.
• Process payments and manage billing inquiries with attention to detail.
• Uphold hotel policies to ensure a safe environment for guests and staff.
• Assist in managing reservations and room assignments to optimize occupancy.
• Participate in ongoing training to enhance service skills and knowledge.

Kenntnisse

Customer service

Communication

Problem solving

Multitasking

Computer skills

Tools

PMS software

Jobbeschreibung

Larkin Hospitality in South Burlington, VT, is seeking a Guest Service Representative to deliver outstanding service to guests throughout their stay. This full-time role requires a professional demeanor and a commitment to a welcoming, efficient guest experience.

Responsibilities include greeting guests, handling check-in/check-out, resolving inquiries, and coordinating with housekeeping to ensure rooms are clean and comfortable.