Guest Experience Specialist

BENCHMARK; Sarasota (FL); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Paid time off

Hotel discounts

Medical, dental, vision insurance

401(k) with employer match

Paid holidays

Job summary

BENCHMARK is seeking a dedicated team member for a customer service role at the Aloft Sarasota Hotel in Florida. Responsibilities include checking guests in, providing exceptional service, and assisting various departments. The ideal candidate will have at least one year of customer service experience, strong verbal communication skills, and the ability to work various shifts, including weekends and holidays.

The compensation for this position ranges from $17.00 to $18.00 per hour, complemented by benefits like paid time off and hotel discounts.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.

Responsibilities

• Check guests in, ensuring proper credit is received.
• Provide exceptional customer service and promote hotel programs.
• Assist other departments and maintain house bank.

Skills

Customer service experience

Teamwork

Problem-solving

Verbal communication

Outgoing personality

Job description

BENCHMARK is seeking a dedicated team member for a customer service role at the Aloft Sarasota Hotel in Florida. Responsibilities include checking guests in, providing exceptional service, and assisting various departments. The ideal candidate will have at least one year of customer service experience, strong verbal communication skills, and the ability to work various shifts, including weekends and holidays.

The compensation for this position ranges from $17.00 to $18.00 per hour, complemented by benefits like paid time off and hotel discounts.