Guest Services Agent

BENCHMARK; Sarasota (FL); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Paid time off

Hotel discounts

Medical, dental, vision insurance

401(k) with employer match

Paid holidays

Job summary

BENCHMARK is seeking a dedicated team member for a customer service role at the Aloft Sarasota Hotel in Florida. Responsibilities include checking guests in, providing exceptional service, and assisting various departments. The ideal candidate will have at least one year of customer service experience, strong verbal communication skills, and the ability to work various shifts, including weekends and holidays.

The compensation for this position ranges from $17.00 to $18.00 per hour, complemented by benefits like paid time off and hotel discounts.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.

Responsibilities

• Check guests in, ensuring proper credit is received.
• Provide exceptional customer service and promote hotel programs.
• Assist other departments and maintain house bank.

Skills

Customer service experience

Teamwork

Problem-solving

Verbal communication

Outgoing personality

Job description

About the Property

The Aloft Sarasota Hotel is located at 1401 Ringling Blvd in downtown Sarasota, FL. The urban‑influenced design hotel offers 139 rooms and 2,400 square feet of meeting space.

Benefits

• Seven paid holidays
• Paid time off
• Hotel discounts
• Medical, dental, vision insurance
• Hospital, critical illness, & accident insurance
• Short term disability insurance
• Free employee life & ADD insurance
• 401(k) with employer match
• Employee‑focused CARE culture

Responsibilities

Your role includes checking guests in, ensuring proper credit is received, noting special requests, and establishing accurate information.

Provide exceptional customer service by being engaging and taking sincere interest and by “WOW” guests through recovery when things aren’t quite right.

Promote and sell special hotel programs, assist other departments with necessary information, and interact with hotel staff in a professional manner.

Be knowledgeable of all emergency procedures and policies, maintain house bank, communicate pertinent information to manager on duty, follow procedures on posting, charges, cashing checks, safe deposits, and refunds.

Assist other departments as needed.

Qualifications

• At least one year in a customer service role with high guest interaction
• Valid driver’s license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment
• Pleasant and helpful personality
• Must be able to work a full shift standing
• Strong desire to make an impact on other people
• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast‑paced setting
• Must be available to work various shifts including weekends and holidays

Compensation

Hourly: $17.00 - $18.00

Equal Opportunity Employer

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.