Guest Experience Specialist

Trugurt Frozen Yogurt; Orland Park (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

DIY Restaurant Group is seeking enthusiastic team members who excel at customer service and uphold our high operational standards in a fast-paced environment. You will help guests with orders, ensure accuracy, and contribute to a positive dining experience.

Responsibilities include greeting patrons, taking orders, processing payments, assembling and delivering items, maintaining cleanliness, stocking ingredients, training new teammates, and complying with all safety, uniform, and promotional

Responsibilities

• Hold the customer as the most important priority at all times
• Enthusiastically greet the customer making eye contact and smiling
• Take the order listening closely to ensure every order is completed promptly and accurately
• Collect payment from the customer
• Assemble the order checking for accuracy
• Deliver the order making eye contact and repeating the order number and prepared food items
• Thank the customer and invite to return again
• Communicate customer feedback to management
• Educate customers on products offered
• Resolve customer concerns with respect and a sense of urgency
• Complete all required training
• Adhere to all uniform and grooming standards
• Take accountability for understanding all in store marketing promotions
• Execute new product rollouts including selling to customers and product execution
• Ensure orders are entered in the POS system accurately
• Utilize cash control procedures
• Understand and complies with all procedures and policies
• Assist in training of new team members
• Prepare quality finished products efficiently per recipe manual standards
• Restock food line and cooler; make sure all products are adequately stocked
• Clean tables, counters, floors, bathrooms, equipment/machines, kitchen and utensils; take out trash
• Complete necessary cleaning checklists
• Maintain a clean and sanitary environment
• Maintain personal hygiene standards, including wearing a clean and complete uniform

Job description

DIY Restaurant Group is seeking enthusiastic team members who excel at customer service and uphold our high operational standards in a fast-paced environment. You will help guests with orders, ensure accuracy, and contribute to a positive dining experience.

Responsibilities include greeting patrons, taking orders, processing payments, assembling and delivering items, maintaining cleanliness, stocking ingredients, training new teammates, and complying with all safety, uniform, and promotional