Guest Experience Specialist

El Pollo Loco, Inc.; Long Beach (CA); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid sick time

401(K) plan with match

Employee discount on food

Flexible scheduling

Career growth opportunities

Tuition assistance or training

Job summary

El Pollo Loco is seeking a Service Team Member who brings warmth to every guest—from greeting to helping with orders and delivering craveable, fire-grilled favorites.

You’ll work with a restaurant team to prepare items, maintain clean stations, process orders accurately, and use suggestive selling to enhance the guest experience. Flexible full-time or part-time schedules, plus benefits, await those who join our flame-kissed team.

Qualifications

• No prior experience required, but customer service experience is a plus.
• Must obtain Food Handler Certification promptly upon hire.
• Able to perform essential job functions with or without reasonable accommodations.

Responsibilities

• Greet and assist customers with orders in a friendly manner.
• Prepare and assemble items following company recipes and procedures.
• Process orders accurately and efficiently, including cash handling.
• Use suggestive selling to enhance the guest experience and sales.
• Collaborate with team to maintain cleanliness and support operations.

Skills

Customer service

Cash handling

Teamwork

Education

Food handler certification

Job description

El Pollo Loco is seeking a Service Team Member who brings warmth to every guest—from greeting to helping with orders and delivering craveable, fire-grilled favorites.

You’ll work with a restaurant team to prepare items, maintain clean stations, process orders accurately, and use suggestive selling to enhance the guest experience. Flexible full-time or part-time schedules, plus benefits, await those who join our flame-kissed team.