Guest Experience Specialist

Pins Mechanical Co; Cleveland (OH); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Pins Mechanical Company in Cleveland offers a playful, social alternative to a traditional night out with duckpin bowling, pinball, shuffleboard, craft cocktails, and brews. We seek a friendly Experience Team member to actively engage guests and excite them about our games and activities.

You’ll help drive game and merchandise sales, provide exceptional service, and support large parties and events while maintaining a clean, welcoming space and acting as a Pins brand ambassador.

Formación

• Experience in hospitality or guest services preferred.
• Ability to engage guests with a friendly, energetic attitude.
• Comfort with handling transactions and maintaining accuracy.

Responsabilidades

• Greet guests and be friendly and energetic.
• Check for proper identification at bar entrance.
• Maintain the waitlist for duckpin bowling and quote wait times.
• Ring up game and merchandise sales accurately and quickly.
• Assist with large parties and events as needed.
• Resolve issues with games and bowling lanes.
• Keep space clean and organized.
• Act as a Pins brand ambassador and know offerings.
• Deliver exceptional guest service with a sense of urgency and attention to detail.

Conocimientos

Guest service

Communication

Cash handling

Team player

Descripción del empleo

Pins Mechanical Company is a social gathering place that offers a playful alternative to a traditional night out. Whether its duckpin bowling, pinball, or shuffleboard, Pins brings people together through old-school entertainment, cold brews, and hand-crafted cocktails.

We are looking for a friendly and enthusiastic individual to join the Pins Mechanical Co. Experience Team. As a member of the Experience Team, you're responsible for actively engaging with guests and getting them excited about all of the games and activities we have to offer. You help drive game and merchandise sales by providing an exceptional service experience.

RESPONSIBILITIES

• Greet guests throughout the bar and be friendly and energetic
• Check for proper identification upon entrance to the bar
• Maintain the waitlist for duckpin bowling and quote accurate wait times
• Ring up game and merchandise sales accurately and process transactions quickly
• Assist with large parties and special events, as needed
• Respond to and resolve issues with games and/or bowling lanes
• Support organization and cleanliness of the entire space
• Act as a Pins brand ambassador and be knowledgeable about our offerings
• Demonstrated ability to deliver exceptional guest service
• Positive attitude and excellent communication skills
• Sense of urgency while maintaining strong attention to detail

WHY Rise Brands?

Rise Brands is full of diverse, cool people! At Rise Brands you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

As such, Rise Brands is an Equal Opportunity Employer. Rise brands provides equal employment opportunity and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all parts of the employee lifecycle, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.

Founded on the idea of creating a social gathering place that connects people through a un-traditional/playful experience.