Experience Team

Pins Mechanical Co.; Mason (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Paid training

Job summary

Pins Mechanical Company is a social venue offering duckpin bowling, pinball, and shuffleboard. The Experience Team member engages guests, drives game and merchandise sales, and delivers exceptional service to create a memorable night out.

Responsibilities include greeting guests, checking IDs, managing the waitlist, processing transactions, supporting events, and maintaining a clean, welcoming space while representing the Pins brand with enthusiasm.

Qualifications

• Friendly, enthusiastic approach when engaging guests.
• Excellent communication skills and positive attitude.
• Ability to manage multiple tasks with strong attention to detail.

Responsibilities

• Greet guests throughout the bar in a friendly and energetic manner.
• Check for proper identification upon entrance to the bar.
• Maintain the waitlist for duckpin bowling and quote accurate wait times.
• Ring up game and merchandise sales accurately and process transactions quickly.
• Assist with large parties and special events as needed.
• Respond to and resolve issues with games and/or bowling lanes.
• Support organization and cleanliness of the entire space.
• Act as Pins brand ambassador and be knowledgeable about offerings.
• Demonstrate the ability to deliver exceptional guest service.
• Maintain a sense of urgency with attention to detail.

Skills

Guest service

Communication

Attention to detail

Team player

Job description

Pins Mechanical Company is a social gathering place that offers a playful alternative to a traditional night out. Whether its duckpin bowling, pinball, or shuffleboard, Pins brings people together through old-school entertainment, cold brews, and hand-crafted cocktails.

We are looking for a friendly and enthusiastic individual to join the Pins Mechanical Co. Experience Team. As a member of the Experience Team, you're responsible for actively engaging with guests and getting them excited about all of the games and activities we have to offer. You help drive game and merchandise sales by providing an exceptional service experience.

Responsibilities

• Greet guests throughout the bar and be friendly and energetic
• Check for proper identification upon entrance to the bar
• Maintain the waitlist for duckpin bowling and quote accurate wait times
• Ring up game and merchandise sales accurately and process transactions quickly
• Assist with large parties and special events, as needed
• Respond to and resolve issues with games and/or bowling lanes
• Support organization and cleanliness of the entire space
• Act as a Pins brand ambassador and be knowledgeable about our offerings
• Demonstrated ability to deliver exceptional guest service
• Positive attitude and excellent communication skills
• Sense of urgency while maintaining strong attention to detail

WHY Rise Brands?

Rise Brands is full of diverse, cool people! At Rise Brands you have an opportunity to be your true, authentic self with the chance to build and advance exciting new brands for years to come.

As such, Rise Brands is an Equal Opportunity Employer. Rise brands provides equal employment opportunity and prohibits discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all parts of the employee lifecycle, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave of admission, compensation and training.

Work schedule

• 8 hour shift
• Weekend availability
• Day shift
• Night shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Paid training