Guest Experience Specialist

Colonial Group; Chattanooga, Northern (TN, KY); Híbrido; USD 16.531.000 - 22.042.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal plan

Employee discounts

401(k) with 15% company match

On-Demand Pay

Bereavement leave

Holiday pay

Descripción de la vacante

SSA Group seeks a Guest Experience Associate to welcome guests, manage admissions and membership windows, and drive ticket packages with a focus on excellent service. You will work with a team to meet daily sales goals, uphold cash-handling procedures, and maintain a clean, welcoming environment across locations.

Join a role that blends hospitality with guest engagement, where your enthusiasm and customer-first approach help shape memorable experiences for visitors to cultural attractions.

Formación

• Goal-oriented and flexible to meet the needs of the operation.
• Driven by the environment of cultural attractions and guest experience.
• People-person that is guest service-oriented.
• Comfortable in a sales role, meeting goals and supporting a driven experience.
• An individual who brings excitement and opportunity to engage with the team and guests.

Responsabilidades

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Day-to-day functions of admissions and membership windows.
• Drive ticket packages and membership growth through daily goals.
• Maintain compliance with cash-handling procedures.
• Perform duties to the best of abilities and promote an overall best guest experience.
• Maintain a clean, safe, and organized work environment.
• Uphold company policies and procedures.

Conocimientos

Customer service

Sales

Cash handling

Team player

Adaptable

Descripción del empleo

SSA Group seeks a Guest Experience Associate to welcome guests, manage admissions and membership windows, and drive ticket packages with a focus on excellent service. You will work with a team to meet daily sales goals, uphold cash-handling procedures, and maintain a clean, welcoming environment across locations.

Join a role that blends hospitality with guest engagement, where your enthusiasm and customer-first approach help shape memorable experiences for visitors to cultural attractions.