Guest Experience Specialist

SP Plus Corporation; Carolina (PR); On-site; USD 14,000 - 17,000; Full time

Job summary

SP+ Hospitality is seeking a Guest Service Representative to warmly welcome guests entering or exiting our hotel or garage, delivering a 5‑star experience and ensuring a courteous, professional atmosphere. Duties include greeting guests, collecting valet parking fees with the latest technology, and answering phones with a smile, while maintaining cleanliness and a polished appearance.

This is a non‑exempt hourly position with at-will employment and a commitment to equal opportunity.

Qualifications

• Ability to smile, acknowledges, greet and extend a warm welcome to each customer.
• Maintains high cleanliness standards of work area and personal appearance.
• Effective communication in English, written and spoken.
• Must be at least 18 years old and present a professional appearance.

Responsibilities

• Greet all guests entering or exiting hotel or garage with 5-star standards.
• Collect valet parking fees using latest technology and parking software.
• Answer phones with a smile and provide directions as needed.

Skills

Warm greeting

Customer welcome

English communication

Professional appearance

Positive attitude

Job description

SP+ Hospitality is seeking a Guest Service Representative to warmly welcome guests entering or exiting our hotel or garage, delivering a 5‑star experience and ensuring a courteous, professional atmosphere. Duties include greeting guests, collecting valet parking fees with the latest technology, and answering phones with a smile, while maintaining cleanliness and a polished appearance.

This is a non‑exempt hourly position with at-will employment and a commitment to equal opportunity.