Guest Experience Specialist

Ultipro; Breckenridge, Northern (CO, KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

Peregrine Hospitality in Breckenridge, CO is seeking a friendly Front Desk Associate to greet guests, register arrivals, process payments and answer questions about local attractions.

You\'ll handle cash, assist with check-out, upsell available rooms, and collaborate with team members while upholding safety and service standards. Prior guest-service experience preferred; high school diploma required; pay rate $21.00 per hour with flexible shifts.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: 1 year of Customer Service experience preferred.
• Flexibility: Willing to work flexible shifts based on business needs.
• Pay: The rate of pay for this position is $21.00.

Responsibilities

• Greet and welcome guests upon arrival.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Skills

Guest services

Cash handling

Communication

Upselling

Team collaboration

Multitasking

Attention to detail

Basic computer skills

Knowledge of local area

Education

High School diploma or GED

Job description

Peregrine Hospitality in Breckenridge, CO is seeking a friendly Front Desk Associate to greet guests, register arrivals, process payments and answer questions about local attractions.

You\'ll handle cash, assist with check-out, upsell available rooms, and collaborate with team members while upholding safety and service standards. Prior guest-service experience preferred; high school diploma required; pay rate $21.00 per hour with flexible shifts.