Guest Experience Shift Supervisor

Museum of Illusions; Atlanta (GA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401k Retirement Plan

Health, dental, vision, life, and FSA

Commuter Benefit Account

15 Days Paid Time Off

Holiday Pay

Employee discounts

Job summary

Museum of Illusions in Atlanta, GA is seeking a Shift Supervisor to lead 7-10 floor staff, ensure exhibits operate smoothly, and maximize guest satisfaction during visits.

The role reports to the General Manager and requires weekend and holiday availability; responsibilities include guest inquiries, refunds, conflict mediation, opening/closing duties, and assisting with minor maintenance. Prior supervisory and customer-facing experience is essential.

Qualifications

• 2+ years of supervisory experience.
• 2+ years of experience in a customer facing role.
• Excellent organizational and administrative skills.
• Exceptional communication and interpersonal skills.
• Experience in the arts, entertainment, performance or hospitality industry is a plus.
• A go-getter attitude.
• Proactive, accountable, and trustworthy.
• Ability to work under pressure.

Responsibilities

• Provide support and direction to 7-10 floor staff during shift and assign coverage.
• Monitor staff and guest satisfaction on the museum floor.
• Mediate and resolve conflicts between employees when needed.
• Provide first contact customer service to visitors – address questions, refunds, and discounts.
• Serve as an escalation point for guest concerns.
• Maintain museum cleanliness during operating hours.
• Perform museum tours for prospective group event clients as requested.
• Record issues and report to management as appropriate.
• Ensure museum rules and procedures are followed by staff and guests.
• Perform opening and closing responsibilities and follow daily checklists.
• Assist with minor maintenance such as paint touch ups.
• Other duties as assigned.
• Rotational duties across Operations Admin, Retail, and Guest Services supervision.

Skills

Supervisory experience

Customer facing

Organizational skills

Communication skills

Arts/entertainment/hospitality exp

Go-getter attitude

Proactive and trustworthy

Work under pressure

Job description

Museum of Illusions in Atlanta, GA is seeking a Shift Supervisor to lead 7-10 floor staff, ensure exhibits operate smoothly, and maximize guest satisfaction during visits.

The role reports to the General Manager and requires weekend and holiday availability; responsibilities include guest inquiries, refunds, conflict mediation, opening/closing duties, and assisting with minor maintenance. Prior supervisory and customer-facing experience is essential.