Guest Experience Shift Lead — Launch Your Leadership Journey

Merlin Entertainments; Auburn Hills (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Merlin attractions admission

Health, dental, and vision benefits

Tuition assistance programs

PTO + 401(k)

Job summary

Merlin Entertainments in Auburn Hills, MI is seeking a Guest Experience Shift Lead for Peppa Pig World of Play. This is an entry-level leadership role that supports daily operations, coaches a team, and helps ensure a fun, safe visit for families.

The position offers hands-on leadership development, with support from experienced supervisors, and opportunities to grow into higher roles within the attraction.

Qualifications

• Experience in customer service, retail, food service, entertainment, or attractions.
• Willingness to grow into leadership roles.
• Ability to stay calm in busy environments.

Responsibilities

• Support the Guest Experience team during daily operations.
• Assist guests and teammates as needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Maintain a fun, safe, and welcoming environment for families.
• Collaborate with supervisors and other attraction teams.

Skills

Customer service

Communication

Team leadership

Job description

Merlin Entertainments in Auburn Hills, MI is seeking a Guest Experience Shift Lead for Peppa Pig World of Play. This is an entry-level leadership role that supports daily operations, coaches a team, and helps ensure a fun, safe visit for families.

The position offers hands-on leadership development, with support from experienced supervisors, and opportunities to grow into higher roles within the attraction.