Guest Experience Shift Lead (Fun Attractions Role!)

Merlin Entertainments; Auburn Hills (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Merlin attractions admission

Health, dental, and vision benefits

Tuition assistance programs

PTO + 401(k)

Job summary

Merlin Entertainments in Auburn Hills, MI is seeking a Guest Experience Shift Lead for Peppa Pig World of Play. This is an entry-level leadership role that supports daily operations, coaches a team, and helps ensure a fun, safe visit for families.

The position offers hands-on leadership development, with support from experienced supervisors, and opportunities to grow into higher roles within the attraction.

Qualifications

• Experience in customer service, retail, food service, entertainment, or attractions.
• Willingness to grow into leadership roles.
• Ability to stay calm in busy environments.

Responsibilities

• Support the Guest Experience team during daily operations.
• Assist guests and teammates as needed.
• Learn leadership skills through coaching and hands-on experience.
• Help train and motivate team members.
• Maintain a fun, safe, and welcoming environment for families.
• Collaborate with supervisors and other attraction teams.

Skills

Customer service

Communication

Team leadership

Job description

Guest Experience Shift Lead – Peppa Pig World of Play - Pay Rate: $15.98/hour

Your first step into leadership starts here!

Looking to grow into leadership but don’t have years of management experience yet?

This could be the perfect next step.

At Peppa Pig World of Play, our Guest Experience Leads help support the team that creates memorable experiences for all the families that visit our attraction! This is a hands‑on, entry‑level leadership role where you’ll learn how to lead in a fun, fast‑paced environment — with support from experienced supervisors and managers every step of the way.

You’ll never be expected to figure things out alone. We work as a team, and our leaders are always there to support you!

Qualifications & Experience

What You’ll Do

• Help support the Guest Experience team during daily operations
• Jump in to help guests and teammates whenever needed
• Learn leadership skills through coaching and hands‑on experience
• Help train and motivate team members
• Support a fun, safe, and welcoming environment for families
• Work closely with supervisors and other attraction teams throughout the day

Why This Role Is Great for New Leaders

• A great first leadership role for someone ready to grow
• Learn valuable leadership and guest service experience
• Work alongside supportive supervisors and managers
• Build confidence leading a team in a real attraction environment
• No corporate office experience needed

What We’re Looking For

You’d Be a Great Fit If You

• Are outgoing, positive, and confident talking to people
• Can stay calm in busy situations
• Enjoy helping and encouraging others
• Have experience in customer service, retail, food service, entertainment, or attractions
• Want to grow into leadership
• Are available weekends + holidays

Previous leadership or training experience is helpful, but not required.

Benefits

Why You’ll Love It Here

• Free Merlin attractions admission for you + friends/family
• Health, dental, and vision benefits
• Tuition assistance programs
• PTO + 401(k) options
• Growth opportunities within Merlin Entertainments
• A fun, energetic workplace where no two days are the same

Pay Range

USD $15.98/Hr.